1) When is set up?
We will try to set up on the 1st day of "move in" but due to various factors, that isn't always possible. While it is our mission to have you set up and ready to go as soon as possible, we can only guarantee that it will be set up 12 hours before show start.
2) How will your crew get into the show?
You must file an “Exhibitor Appointed Contractor”(EAC) form with the show (Sometimes called “Non-Official Contractor” form). This form tells the show that you are designating DisplayHQRentals (dba Xibits) as your install/dismantle contractor. Once you send a copy of the completed EAC form to the show and to your DHQ Rep, we can apply for a Certificate of Insurance which the show will require from us. This process can take 7-10 days and must be done before the show deadlines.
3) Do you ship to the show’s advanced warehouse or direct to show?
This is determined on a show to show basis and also depends on when the booth is ordered. It is our preference to ship to the advanced warehouse whenever possible but it is not always possible.
4) Are lights included with the booth?
Yes, but in a very few cases due to show regulations, our technicians cannot install the lights. Usually we will be able to position and secure all lighting and wire management from the lights to the show provided electrical outlet(s). You, as Exhibitor, are required to order and pay for Electrical Service from the show's Electrical Contractor. We assist you with an Electrical Floor Plan showing the most desirable, economical, placement of power outlets to provide for the booth lighting and any other electrical needs that you have discussed with us.
5) When do you need graphics files?
We will need graphic files at approximately 20 working days before the show set up date if possible. After that, there may be rush charges and we cannot guarantee delivery. (Always speak to your Rep about this because we have contingency plans.
6) What is the lead time for ordering the booth?
We need the order initiated 30 business days prior to Show Set Up Date. 25 - 30 days prior will require a 10% rush charge, 15 - 25 days prior will require a 20% rush charge. Less than 15 days prior will require a 30% rush charge --- if we are still able to fulfill the order. Again, if you're working with us prior to these dates we'll try to use contingencies if available.
7) Will you install my graphics from my previous booth from another manufacturer?
Sorry, we can only install graphics made for our specific exhibit & display systems. Our system is proprietary and only our graphics are made to spec for our booths. Please speak to your Rep about the possibility of Art Dept altering graphics.
8) What happens to my graphics after the show? Do I own them? Can you store them for me?
Yes, you own the graphics and we would be happy to store them for you at no charge. Just let your representative know that you would like them kept. Otherwise, provide your rep with your shipping account info (UPS/FED EX) and we can have them shipped back to you after the show.
9) Can you customize the kits you have offered?
Yes, we can customize. The Kits as shown on the site are at a "cost reduced" rate. We can customize but may, not always, lose some of the cost savings attained with existing Kit Designs.